FAQ's
Do I need to register to place an order?
For security reasons we require all customer to register to place an order. This is for your security and helps us prevent fraud. Registration is quick and easy and once registered you can manage your account online at any time, simply by using the sign in.
How do I check my shoe size?
If you are not sure of your current shoe size you can use our measurements to approximate your size. Measure each foot from heel to longest toe and use the largest of these measurements to find the millimetre size shown on our charts. From here you can then find your approximate UK; EU and US/Canada size.
Our charts provide a guide only. Please see our Size Guide for further details.
Do you sell ½ sizes?
Unless specifically shown in a product or brand section all of our footwear is sold in whole sizes only.
What currency are your prices in?
Cheaper than the high street.com are a UK company.
All our products are listed in pounds sterling (GBP). If purchasing from outside the UK your card will be charged the final shopping basket amount in pounds sterling which will then be converted to your local currency by your card issuer.
Your card issuer may be able to help you with regard charges and cost of making a purchase in pounds sterling if required.
Do you charge VAT?
All prices shown on Cheaper than the high street.com are inclusive of VAT (value added taxation), at the current rate of 15% where applicable.
This VAT rate is the reduced rate as of 1st December 2008 and will remain in effect until the Government increases the VAT rate back to 17.5% on 31st December 2009.
If your order is being sent outside the UK then the selling price will include VAT.
What methods of payment do you accept?
Click here to view our accepted methods of payment.
Why was my credit or debit card not authorized?
Please double check the credit or debit card number, expiration date and CVV2 security code (last 3 digits on reverse of card) to ensure you have entered all details correctly.
Please check that you are using one of the following cards:
• Visa, MasterCard, Switch / Maestro (UK), Solo Visa Delta
If you have entered all details correctly and are using a card from the above list and you are still unable to have your payment authorised, please speak to your card issuer.
Please accept our apologies if you have been unable to purchase from our site.
What are your delivery charges?
Please click here to view our charges.
Do you send to BFPO or PO Box addresses?
Unfortunately we do not currently offer this facility but we are investigating this as an option for the future.
Why are my goods different to those ordered?
In some circumstances an originally ordered product may not be available or the manufacturer may have changed the specification. In these circumstances we will endeavour to send an item as close to the original purchase as possible.
If this item proves unacceptable please return to us in an as new condition within our 14 day home approval period for an exchange or refund. If we are unable to offer an alternative product that is close in specification or colour to the originally ordered product we will issue an immediate refund in-line with your chosen method of payment.
You sent me the wrong product?
If we have mistakenly sent you an incorrect product, please accept our sincerest apologies. If you could email orders@cheaperthanthehighstreet.com
Can I return my order?
We have a 14 day home approval period. You may return unwanted goods within this 14 day period for a full refund (excluding the cost of return carriage). All goods returned must be in perfect condition, unused, unworn, unaltered and with all original packaging. If goods are returned outside our 14 day home approval period, we may choose not to accept the return or a charge may be levied on acceptance. Your statutory rights remain unaffected by our returns policy.
Our returns policy is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. For further details please click here.
I believe I may have received a faulty product?
On very rare occasions an item can prove to be faulty. We have stringent quality controls to minimise the possibility of faulty goods but if an item you’ve received is proven faulty we will not hesitate to offer you a full refund; replacement or exchange of product. All goods returned as faulty will be inspected for manufacturing defects before a refund of postage and/or a refund or replacement of product is offered.
Is your site safe to purchase from?
We offer a very safe shopping environment. You can shop in complete confidence with Cheaper than the high street.com and full details of the importance we place upon website and personal data security can be found in our Security section. For further details please click here.
Do you have a catalogue?
Our product offer is constantly changing and so it is currently not possible to produce a catalogue. Our website is like a “virtual catalogue” because all our products and brands are shown on our website and you can purchase from us anytime day or night in complete confidence.
Do you accept telephone orders?
We are unable to accept orders by telephone. The Cheaper than the high street.com website is very easy to use and is a fully functional transactional website so ordering from us is simple, safe and secure.
We are also 3D secure which means that you may be asked to register with 3D secure to purchase from us or enter your existing 3D secure details to authorize your purchase. These details are highly confidential and we would not compromise our customers’ safety and security by asking you to provide this information, which we would be required to do to undertake a telephone order.
What are cookies?
A cookie is a small data file that is sent to your browser and is stored on your computers hard drive whenever you visit a new website. Most website browsers are set-up with cookies enabled so every website you visit can then send its own cookie to your computer. To protect your privacy, cookies themselves do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie it has sent to your computer, not the cookies sent by other websites.
The reason websites like Cheaper than the high street.com send cookies to your computer is so that you can use all the features of our website from creating an account to making a purchase. If cookies are disabled on your computer our website will be unable to recognise a cookie previously sent to your computer or if a new customer, you will not be able to use all the features of our website. Further details on cookies and how they are used can be found in our Security section. For further details please click here.
Please note, certain terms, features, offers, promotions, savings and/or information shown on this website may not be applicable and/or correct now that we have moved all products to eBay.